Delivery & Returns
Important information regarding our delivery process and what to do in the unlikely event of returning a product.
Delivery Information
- Items in stock will be dispatched the working day following order. If any items from your order are not available for dispatch we will contact you on the email address provided.
- We only deliver to UK Mainland & Northern Ireland.
- Shipping fees include handling and packing fees as well as postage costs.
- Any claim based on any defect in quality or condition of the products must be notified to us within 3 working days of delivery.
| Order Value | Charge |
|---|---|
| £0.00 - £49.99 | £4.99 |
| £50.00 + | FREE |
Returns Information
- At K Lighting Supplies we want you to be happy when you shop with us which is why we have a no quibbles return policy.
- Any faults or damages must be reported within 3 days. Any unwanted products carry a 30 day money back guarantee, excluding any carriage charge.
- Please contact us with your name, order number and reason for returning within this 30 day period and we will respond with instructions.
| Days | Action |
|---|---|
| Within 3 days | Report faults and damages |
| Within 30 days | Contact us for the return instructions |
Refunds will be subject to the item being returned to us in its original condition. That is, unused, all labels intact, and in its proper resalable packaging. A full refund will not be given if the item is not able to be sold again as new. The customer shall be held liable for the return of the item(s), K Lighting Supplies will only refund the postage of returned goods if the item is deemed as faulty. Please be aware that all goods returned to us as faulty will be tried and tested first, if deemed not faulty no refund will be issued. Please ensure you have a qualified electrican carry out the installation and troubleshoot any problems first.
Your Right of Cancellation
You have the right to cancel the order with K Lighting Supplies at any time up to the end of seven working days after you receive the goods. A working day is any day other than weekends and bank or other public holidays.
To exercise your right of cancellation, you must give us written notice by hand post, or email at the address or email address shown below, giving details of the goods ordered and (where appropriate) their delivery.
If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to us at your own cost and risk. The goods must be returned to the address shown below. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. The goods must be returned in their original packaging and in a re-saleable condition.
If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at your own cost and risk within 30 days of receipt of the goods.
Once you have notified K Lighting Supplies that you are cancelling the contract, we will refund or credit you within 30 days for any sum that has been paid by you by the payment method you originally chose to pay for the goods.
If you do not return the goods as required, we may charge you a sum not exceeding the direct costs of recovering the goods.
| Contact Method | Contact Details |
|---|---|
| Telephone | 0114 2863464 |
| Contact Us |