Cancellations

Cancellations

Your right of cancellation

You have the right to cancel the order with K Lighting Supplies at any time up to the end of seven working days after you receive the goods. A working day is any day other than weekends and bank or other public holidays.

To exercise your right of cancellation, you must give us written notice by hand post, or email at the address or email address shown below, giving details of the goods ordered and (where appropriate) their delivery.

If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to us at your own cost and risk. The goods must be returned to the address shown below. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. The goods must be returned in their original packaging and in a re-saleable condition.

If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at your own cost and risk within 7 days of receipt of the goods.

Once you have notified K Lighting Supplies that you are cancelling the contract, we will refund or credit you within 30 days for any sum that has been paid by you by the payment method you originally chose to pay for the goods.

If you do not return the goods as required, we may charge you a sum not exceeding the direct costs of recovering the goods.

 

 

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